top of page

FAQS

Answers to Common Concerns

Which insurance companies does Santa Ana - Tustin Pharmacy contract with? 

The insurance companies we contract with are:

  • Blue Cross

  • Blue Shield

  • Express Scripts Prescriptions

  • Navitus Health Solutions

  • Advance

  • Ingenico 

If your insurance is not listed, let us know and we can check our system to see if your insurance covers the medication. *DISCLAIMER: Compounded medications are not covered by most insurance companies. 

How do I refill or order new prescriptions?

You can have your doctor send them electronically, via fax, or by calling in the prescription directly to our pharmacy. Alternatively, your doctor can provide you with a written prescription that you can bring to our location. We strive to accommodate multiple channels to ensure a seamless prescription processing experience for our valued customers.

Can I buy generic brand prescriptions even though my doctor prescribed me a brand name medication?

You have the option to purchase non-brand name medications if your doctor grants permission for substitution.

Am I able to have my prescriptions delivered?

Certainly! Prescription deliveries are available for your convenience. Our pharmacy utilizes a dedicated courier service to deliver prescriptions to nearby cities, incurring a nominal $8 delivery fee. Additionally, we offer nationwide delivery through USPS, with a delivery fee of $11.

bottom of page